Royal Commission into Aged Care Quality and Safety


Welcome to ACSA's member exclusive Royal Commission portal of the website.  In order to access this portal and the helpful Royal Commission related resources please login.  

Should you require a username and password please email or call (02) 8754 0400.


About the Royal Commission into Aged Care Quality and Safety

The Royal Commission into Aged Care Quality and Safety (ACRC) was established on 8 October 2018. The Commission’s terms of reference are included in the Letters Patent, signed on 6 December 2018.


The Commissioners were appointed to be a Commission of inquiry, and required and authorised to inquire into:

  • The quality of aged care services;
  • Whether services meet the needs of the people accessing them;
  • The extent of substandard care being provided, including mistreatment and all forms of abuse;
  • The causes of any systemic failures, and any actions that should be taken in response;
  • How best to deliver aged care services to people with disabilities residing in aged care facilities (including younger people) and people living with dementia;
  • The future challenges and opportunities for delivering accessible, affordable and high quality aged care services in Australia, including people's desire to remain living at home, in remote, rural and regional Australia;
  • How to strengthen the system and quality of aged care services;
  • Ensuring person centred care and improving engagement with families and carers on care related matters; and
  • Sustainability, including through innovation, technology and investment in the aged care workforce and capital infrastructure.


ACSA’s role in the Royal Commission

Every day around the country people working in aged care are responsible for the care of more than one million older Australians, and that number is growing. ACSA and its members take this responsibility seriously.

We welcome the Royal Commission, which will drive positive outcomes for older Australians and high-quality aged care services that are sustainable into the future.

ACSA will do two things:

  • Represent ACSA members and system issues generally through submissions, appearances and general engagement with the Commission and related matters; and
  • Provide timely support and information to our members to enable them to engage fully and proactively with the Commission.

The aged care sector does not fear scrutiny or accountability. We have actively participated in multiple and substantial government-led inquiries and reviews across the years, with the aim of improving and delivering quality aged care services.

ACSA is participating fully in and working transparently with the ACRC, which is providing the community the opportunity to engage in a much needed, constructive national discussion about the future of aged care - including how, as a society, we will deliver the quality services our growing ageing population will need and how they will be sustainably funded.

We recognise this may be a particularly difficult time professionally and personally for those who work in the aged care sector, and we urge ACSA members to contact us or one of our dedicated Royal Commission Advisory Panel members with any questions or concerns.

General Information

About the Royal Commission

Click here to find out more about the Royal Commission (ACRC) including commissioners, contact details, terms of reference and frequently asked questions.

Download document "About the Royal Commission into Aged Care Quality and Safety - Plain English"

Hearings, Webcasts & Transcripts

Click here to find out the dates of ACRC hearings.

View live webcasts of hearings, or video recordings of previous hearings or read the transcripts. An audio version of the live webcast is also available.


Click here for information around making a submission including guidelines.


Click here for Australian Government funded services available to anyone who is experiencing concern or distress from their participation in or issues that emerge during the Royal Commission.


Click here to subscribe to the ACRC media distribution list and here for all media enquiries, past media releases or media guidelines for public hearings.