Support At Home Alliance

The Support at Home Alliance seeks to work with Government towards solutions, particularly for the issues raised by The Royal Commission for home and community care, including advocacy regarding the new ‘Support at Home’ Program.

They advocate for social policies that centre older Australians in an aged care system that recognises:

  • A human rights-based approach;

  • A person’s freely and competently exercised choice to the care they wish to receive, including the manner and source of care provided; and

  • A sustainable balance between consumer need and fiscal constraints, maintaining a clearly detailed, holistic service for good to inform older Australians, carers, and communities of choice and affordability.


The Alliance is made up of Aged and Community Services Australia, Ethnic Communities’ Council of NSW, Community Transport, Meals on Wheels Australia, Meals on Wheels NSW, Home Modifications Australia, and NSW Neighbour Aid & Social Support Association, Community Options Australia, Australian Community Transport Association, NSW Community Aged Care Forum and Local Government NSW. The Australian Health Services Research Institute at the University of Wollongong contributed to the paper’s development.

This 'Seamless Aged Care' position paper sets out important principles for the design of the new ‘Support at Home’ program, a program announced by the Australian Government as part its response to Royal Commission into Aged Care Quality and Safety, that will replace CHSP, HCP, STRC and residential respite from mid-2023.  


The Support at Home Alliance is progressively developing further information on its preferred funding model for the new Support at Home program in association with Professor Kathy Eagar and the University of Wollongong.


Applying AN-ACC to community transport

Community Transport Organisation (NSW) recently commissioned the Australian Health Services Research Institute at the University of Wollongong to test the application of the AN-ACC model to community transport, as ‘proof of concept’ of its applicability within community care services. The process involved working closely with a group of Community Transport representatives to develop the framework for the model, and  test it through undertaking a costing study using data provided by these services. The outcome is AN-ACC Version 1 for Community Transport, a credible evidence-based funding model for community transport going forward, and confirming that the AN-ACC can be used across the spectrum of aged care from residential to transport services. As such, it provides a compelling argument for its adoption within community aged care service types more broadly.