Employee Relations

The ACSA Employee Relations team understands that people are our members’ greatest asset. Our members deliver quality services to older Australians every day and are best placed to do so when their employees are managed well and performing optimally. The Employee Relations service, supported by Leana Street Consulting, provides advice and support across a range of human resources, industrial relations and WHS/workers compensation matters which impact our members. Our staff assist members in navigating often tricky staff situations which arise during the course of the everyday in aged care.

Our Employee Relations service is positioned to assist members in a range of employment-related matters including but not limited to:

  • Award, enterprise and employment legislation interpretation;
  • Performance management including counselling, discipline and termination;
  • Assistance with conciliation of unfair dismissal matters;
  • Liaison with union representatives;
  • Managing ill and injured workers;
  • Management of allegations of bullying and harassment;
  • Interpretation of national criminal record and professional registration checks;
  • Drafting and review of correspondence e.g. allegations letters, formal warnings, performance improvement plans, termination letters etc.; and
  • Consultation regarding workplace change.

The ACSA ER function also has a competitive fee for service offering through which we are able to assist members with more complex matters including responding unfair dismissal applications, applications for stop bullying orders and development and delivery of training targeting performance management, communication, bullying and harassment etc.

About Anna-Maria Wade, Employee Relations Manager

Anna-Maria has a diverse background with experience across multinational pharmaceutical manufacturing, recruitment and vocational education. Since 2010, Anna-Maria has worked in the NFP aged care sector: initially in an HR capacity for an ACSA member in rural NSW and more recently in Employee Relations with ACSA. Anna-Maria works closely with our members who are operating in challenging circumstances to better manage their greatest asset, their people, through advocacy, advice, education and support in the context of industrial relations, HR and WHS. Anna-Maria is also actively involved in industrial matters of national interest including Aged Care Work Value case currently underway in the Fair Work Commission. Anna-Maria is a Vice President of Australian Business Industrial (ABI),  the industrial relations affiliate of Business NSW. ABI is federally registered under the Fair Work (Registered Organisations) Act 2009.

For all your Employee Relations enquiries, please call or email the ACSA Employee Relations Team directly on:
P:        1300 877 855 

National Employee Relations Newsletters

If you are an ACSA member and would like to receive our monthly ER Newsletter, please email

Useful links

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Modern Awards

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Australian Bureau of Statistics
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Legal Links
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Australian Health Practitioner Regulation Agency

WorkCover NSW
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ATO Superannuation
Ordinary Time Earnings Ruling SGR 2009/2

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