Royal Commission a positive for aged care system

Release date: 17 Jan 2019

On the eve of the first hearing of the Royal Commission into Aged Care Quality and Safety, the sector’s peak provider body has welcomed the opportunity for a national discussion to drive delivery of positive outcomes for older Australians and the nation’s aged care system.

Aged & Community Services Australia (ACSA), which represents providers of residential and home care services across the country, says it is committed to working openly with the Commission and all stakeholders to address issues and restore public confidence in Australia’s aged care system

“The aged care sector does not fear scrutiny or accountability,” said ACSA Chief Executive Officer, Pat Sparrow. “We have zero tolerance for abuse and neglect where it occurs, and we are committed to continuous improvement to address problems as they arise.”

“Aged care is a uniquely human industry. We recognise things can and do go wrong but believe the majority of care provided to older Australians is of high quality and delivered by a community of passionate and caring aged care professionals.

“ACSA will approach the Commission with absolute transparency and work with all parties to address the vital issue of how such care will be provided and financed – now and in the future.

“We look forward to participating in open discussions about critical issues, including access, quality of care and funding sustainability.”

Ms Sparrow, who will attend the Commission’s Preliminary Hearing in Adelaide on Friday, says ACSA will make the case throughout the Commission that caring for older Australians is a collective responsibility.

“The nation needs to have a hard conversation about the care we want to provide to older Australians, and what must be done to make that possible,” she said.

“As an industry, we have actively participated in multiple and substantial government-led inquiries and reviews across the years. We will continue to co-operate in this way with the Commission and transparently provide any information that assists in delivering quality aged care services for older Australians that are sustainable well into the future.”


Ms Sparrow is available for comment both prior to and on the day of the Royal Commission into Aged Care Quality and Safety’s Preliminary Hearing (Friday 18 January). To arrange an interview please contact:

Peter Stahel on 0408 584 439

As the peak body representing church, charitable and community-based organisations providing accommodation and care services to older people, people with a disability and their carers, ACSA can be contacted for comment on issues affecting the industry.

Areas ACSA may provide media commentary on include:  

  • Aged care reforms
  • Residential aged care
  • Home care
  • Independent and retirement living
  • Housing for older Australians
  • Palliative care
  • The aged care workforce in Australia


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