Increasing Sales in the Home Care Market


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This workshop is designed by industry leaders at Murray Strategic to assist you & your customer-facing staff in home care to become much more effective - now. It is also a great event for your managers with responsibility for leading your customer-facing staff. 

It is a practical, activity oriented day, designed to deliver significant and sustainable benefits to your staff working in the home care market.

Target Audience

Managers with responsibility for leading customer-facing staff.  

Expected Outcomes

It will cover:

  • Detailed Market Overview.
  • Why everybody is involved in selling and what that means for your organisation today.
  • What is selling (and what isn’t)?
  • The importance of introductions (and getting off on the right foot).
  • The best questioning skills in the market – and the two questions you should ask in every customer meeting to know that you know what they want.
  • How to ensure we understand our products and services.
  • Don’t like difficult customers? Here’s why you should.
  • Unspent package balances an issue? Here’s another way to approach them.
  • And finally – closing. Over emphasised in selling, here’s how to handle it beautifully.
  • One more thing – why coaching matters, in fact, it is the most important thing you need to be doing. What it is, what it isn’t, and how to get it started.


Please email your Expression of Interest (EOI) to ACSA Events Team (

This course is conducted in partnership with: